Customer care
Shipping
policy.
Everything you need to know before and after placing your order.
Order processing
Orders are usually prepared within 1–3 business days. You will receive a confirmation email after ordering and tracking information when your package is ready to travel.
U.S. delivery
Standard delivery typically arrives 3–7 business days after processing. Expedited 1–2 business day options may appear at checkout when available for the destination. Delivery estimates are provided by the carrier and are not guaranteed.
International delivery
International delivery typically takes 7–21 business days after processing. Import duties, taxes or customs fees may be charged by the destination country and are the customer’s responsibility. Availability and timing vary by country.
All sales are final
We do not accept returns or exchanges. Please review your order carefully before completing checkout. Once an order has been placed, we cannot guarantee changes or cancellations.
Damaged or incorrect orders
Please email info@myhana.co within 48 hours of delivery with your order number and clear photos. We will review the issue and help make it right.
Order issues
If your order arrives damaged, incorrect or incomplete, email info@myhana.co within 48 hours with your order number and clear photos. Approved resolutions are handled case by case.